Wednesday, September 23, 2009


Well, we slept in OUR house for the first time last night! Boxes are piled everywhere, and I have no idea where most of it is going to go. Still, I'm super excited! Abigail reacted by taking about 45 minutes of a nap today, but I'm thinking she'll get over that pretty quick when she wears herself out. I finally figured out how to get pics off my camera and on here, but it's going to take a while for me to sort through all the ones I've taken and get them up, so you'll have to wait just a little longer (or just come visit me :)). While you wait here's a slightly edited account of my lovely conversation with a customer service representative from a company called DishPronto. Enjoy or roll your eyes (or both). You must imagine the guy with a really thick middle eastern accent and me stuffed up and grouchy from being sick.
Guy: Hi my name is... How can I help you.
Me: Hi. I tried to order service last night online, but I didn't receive any confirmation that my info went through, so I'm not sure if it worked or not.
Guy: So are you calling because you don't have an account, or because you're not sure if you have an account? (1st red flag)
Me: Right. I'm not sure if what I did online went through or not.
(some more similar conversation)
Guy: Ok. What package were you looking at?
Me: I chose the one with the basic channels and local channels for $24.99 a month.
Guy: Ok...typing... Alright I've got you down for the "whatever" package, and that's going to be $49.99 a month for the first 12 months and $62.99 after that...
Me: Whoa! Wait a minute. I said $24.99 a month.
Guy: Right ma'am, but that's before we add on all the movie channels, HD channels, Etc., but they're free for the first 12 months.
Me: Ok. I don't want any of that. I just want the basic channels for $24.99/mo.
Guy: So you don't want "whatever" movie channels free for the first 12mo.?
Me: No.
Guy: No extra HD channels?
Me: No.
Guy: Ok....typing...That will be just $24.99/mo for the first 12 mo and then $39.99 after that...
Me: Whoa! Why is it going up so much after 12 mo.?
Guy: Well, ma'am, this is an introductory price...
Me: It didn't say anything about this online.
Guy: Well, it is, as I have told you, introductory, but it's ONLY $39.99.
Me: Yeah! That's way over $10 more a month! Forget it. I'll just go online myself again, and if I can't find it, I'll just go with someone else.
Guy: Well, ma'am, can I ask you a question? What is keeping you from committing today?
Me: Are you kidding? The price! I just said I don't want to pay more than the $24.99 a month!
Guy: Well, as I said that is introductory, but you could always order now, and then in 12 mo. you could call back and upgrade/downgrade your service for only a $5 fee.
Me: Oh now you want me to pay extra to keep from paying more? That's it! This is ridiculous! I'm just going to find someone else who can help me. Bye bye!



Anonymous said...

Okay! That sounds EXACTLY like my conversations every month with least some things are the same no matter where you live! Sheesh!